8711 Burnet Rd, Suite B33
Austin, TX 78757
Monday - Friday
8am - 6pm
during business hours
Frequently Asked Questions
Turnaround times do not begin until PROOFS ARE APPROVED. Once proofs are approved, each item has a turnaround time that you choose during order processing. Depending on the time proofs are approved will depend on when your first day of production will begin. Just because an order is placed, does not mean turnaround time begins. You must approve your proofs before turnaround time on your items begin. It is imperative that you approve proofs in a timely manner and delaying this process will push your production deadline out, which will in turn cause delays in processing your order. We are not open on weekends, and these days do not count as order processing or production days. Artwork issues also fall into this category. If artwork submitted will not print correctly or will print poorly, this will delay the proofing process and our ability to send proofs. Creation Station does not send proofs unless your artwork will print correctly. Submitting artwork incorrectly delays the proofing process, which in turn will delay the printing turnaround time of your items.
We have a production facility in Austin TX and Dallas TX. Depending on what items you order will depend on what facility creates the items for you. We offer free delivery on all order over $100.00. We use UPS as our delivery service and this includes ground shipping only. To most cities in Texas this is usually a 1 day ground shipment time. While every effort is made to get you your items within that 1 day delivery period, at times ground UPS shipments to encounter delays (usually 1 day or so) and thus, we cannot 100% guarantee a 1 day delivery on your items as once they leave our office, the delivery is completely out of our control. You assume these risks when choosing the free delivery option. If you absolutely have a hard deadline and need the peace of mind that your items will arrive at a scheduled delivery date, we recommend using next day air service to get your items to you. This guarantees that your items will arrive on time no matter what (other than severe weather delays or the shipping agent losing your items).
Unfortunately because all monitors, phone screens, tablets, and other viewing devices are different, what you see on your screen and what we see on ours could vary quite a bit. We attempt to get as close to all colors as possible, but because of these variations in technology we explicitly state we do not provide exact color matching and what you see on your screen may vary from what is actually printed.
Because of differences in printing technology, inks, papers, and pre-press file preparation, no printer will produce the same colors exactly as another printer. Slight color variations will occur from print shop to print shop which is what makes it so important to find a print, design, and marketing provider you can trust.
All design files must have all fonts "outlined" when submitting them to any online or commercial printer. This action is done during the creation of your art file in the design program of your choice. When designing your file in a design program, you are using fonts that your computer may have access to, but other computers may not have these fonts accessible to them. For example, designers may actually purchase special fonts online or from other designers, and if that font is used and not outlined, the next computer program to open your file may automatically shift that font to something that it has access to. Many times this happens without warnings or errors, and isn't always caught on an "automatic" basis. While we strive to catch these issues, it is not a service we can guarantee and thus, reprints and refunds cannot be given due to files being submitted with fonts that have not been outlined.
The Creation Station team is derived of graphic designers and marketing experts and we make every attempt to go over files to ensure proper setup and layout, however, we cannot go through all your text and content and thus all spelling errors are your responsibility to catch during the proofing process. Spelling errors are not a reason for a free reprint, however we give a 30% discount on all items that you would need to replace due to an error on file preparation or proofing on your end as long as the order is the exactly the same as the order in question. Making changes to coatings, quantities, and other variants would cause a new order to be created and no discounts would be given. This discount cannot be applied to future orders.
Our return policy is 10 business days from order delivery date on all items that fit our discretionary return policy. What this means to you is that once you have received your order you will want to inspect your items immediately, and within 10 business days contact us to report a problem. You can fill out a trouble ticket located below. Feel free to contact us by phone to discuss any problems to see where you stand, but ultimately you will need to fill out a trouble ticket before a final decision can be made.
All hardware sales are final. Many of our items have limited warranties against manufacturer defects. If you find that a piece of hardware has arrived damaged or missing parts, please complete the form below within 10 business days after receipt of your product.
Orders can be canceled at any time until they go into production. Once proofs are approved and your order goes into production, your order can no longer be canceled. Any order where proofs have been processed and sent, a 10% administration fee will be taken from the order total if an order is canceled once the proofing process begins (prior to going into production). An order is not exempt just because you have issues with your artwork or have files that are not print ready or will print poorly. If proofs are sent by Creation Station and the order needs to be canceled for any reason, the order would be subject to this fee. Basically, be ready to place an order with print ready files and if you are unsure about your artwork, call in and speak to a designer.